Terms and Conditions
Should you have any questions with respect to any of the foregoing, please contact us through our contact form.
Earnings Disclaimer: The Virtual Studio does not make any income and revenue guarantees for courses purchased. All financial statements and numbers on this page are for representative purposes only. Client results may vary due to conditions beyond the control of The Virtual Studio. This includes, but is not limited to client time input, client attitude, medical conditions, client’s personal development, and client mindset. You may earn more, less, or none at all compared to other clients the programs purchased.
Thank you for shopping at The Virtual Studio.
Refunds for our digital products and programs are issued exclusively within 7 days of the original purchase of the product with the condition that the Client fill out an exit survey. If you are purchasing a stand-alone course, you must complete the entire program and submit homework requirements for each lesson.
Completed homework including but not limited to worksheets & other course materials will be required upon the refund request in order to provide a refund within 7 days of the purchase date. Homework and completed coursework will not be accepted outside of the 7-day refund period.
Exclusions to the 7-day refund policy apply to all customers who purchase a trial. Once the trial period is over your membership or course purchase will become active and refunds will not be processed under any circumstance and without exception.
This includes but is not limited to customers who request a refund because they change their minds, fail to cancel their trial or no longer wish to have access to the products.
Refunds for digital products are issued only under the following conditions:
- Download issues that cannot be rectified (if you experience problems while downloading the product beyond our control).
After 7 days of the original purchase of the product, we will not, under any circumstances deliver partial or full refunds of digital products or memberships.
We recommend contacting our support team for assistance if you experience any issues receiving or downloading your products immediately.
Contact Our Support Team
If you have any questions about our Returns and Refunds Policy, please contact us:
– By email: accounts(at)thevirtualstudio.ca
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
additionally, when you make a purchase or attempt to make a purchase through the, Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt-out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18 years.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
1103 Berkley Dr. NW, Calgary, AB, T3K 1S6, Canada
Updated March 2020