Terms and Conditions

These Terms and Conditions constitute the entire agreement between you and Joelene Mills and The Virtual Studio with respect to your use of our website, content, and products, and supersedes any other agreement, with the exception of any separate agreements, including Terms of Use, entered into by virtue of your decision to purchase any products available on our website. Nothing on this Website nor any communications between us is to be construed as a waiver of any of the content below, nor shall Joelene Mills or any representatives of The Virtual Studio and Joelene Mills be deemed to have waived any portion of these Terms and Conditions absent express, written information by Joelene Mills expressly stating otherwise.

All programs, memberships and one-on-one packages:

I hope that you are 100% satisfied with your purchase. I greatly appreciate your business. However, due to the nature of the masterclasses, services, and memberships no refunds will be issued, no matter the point in the process.

Coaching Packages:

I do not offer refunds or cancellations. Due to the nature of the programs and services, no refunds will be issued, no matter the point in the process.

Information products, masterclasses, and courses:

Because all products, courses and masterclasses are accessible and downloadable immediately after purchase, refunds and cancellations are not offered.

I reserve the right to refuse service to anyone at any time. This includes free offers, programs, mailing lists, and all social platform groups should you not comply with the terms and conditions.

Payment Plans:

Payment plans will not extend past the agreed duration of time. Completion of the payment plan is required within the time limit agreed upon. You, the customer/client, are responsible for updating your payment information to keep your payment plan current and up to date. Failure to make your agreed payment may result in further legal action. Upon a payment failure, you will receive an email from my payment processor alerting you of the occurrence. You will also receive an email, asking you to update your card details. If a response is not received and/or the next payment fails again, I may attempt to message you via social media messaging as I am aware emails can get lost or put in the wrong folder. If reaching you is still unsuccessful, your access to any memberships, programs, masterclasses, or courses will be terminated.

Should the cost of the membership have gone up, your entry price point will no longer be valid, should you want to rejoin the membership.

The Members Suite:

The Members Suite, including but not limited to: The Executive Suite and The Business Suite, and The Virtual Studio, is a membership for paid members only. You can cancel your membership at any time. For monthly subscribers – your membership will term at the end of the month it is cancelled. For yearly members – your membership will term at the end of your plan year. No refunds. No exceptions.

Idea to Income Coaching and Masterclasses

The Idea to Income program and all other masterclasses, courses and programs offered and sold by Joelene Mills is NOT a membership plan. You agree to pay the full price or an agreed payment plan for access. No refunds will be issued, no matter the point in process.

Payment Failure:

It is the responsibility of you, the customer/client to maintain updated card information, to ensure payments are made on the agreed time. Payment failure will result in email reminders from my payment processing software and myself, Joelene Mills. If your payment method is not updated, after three consecutive reminders and with no response or communication between you and myself, Joelene Mills, you will lose all access to any purchased content, future added content, and any and all bonus material that has been given to you without warning. You will also lose access to any online community associated with your enrollment. Future purchases from JoeleneMills.com may be limited and possibly denied. Failure to make your agreed payment may result in further legal action.

Rights for Termination:

  • Payment interruptions
  • Harassment of Joelene and/or other coaches and trainers representing
  • Harassment of other members/customers and/or users of JoeleneMills.com and all affiliate memberships
  • Disrespect to Joelene Mills, affiliates, and/or all members, clients, and customers.
  • Discriminatory behaviour towards Joelene Mills, affiliates, and/or all members, clients, and customers.
  • Inappropriate conduct or representation of yourself
  • Any other reason at my discretion

Earnings Disclaimer:

I, Joelene Mills, do not make any income and revenue guarantees for masterclasses, courses, or memberships purchased. All financial statements and numbers on this website are for representative purposes only. Client/customer results may vary due to conditions beyond the control of myself and my business. This includes, but is not limited to client time input, client attitude, medical conditions, client’s personal development, and client mindset. You may earn more, less, or none at all compared to other clients the programs purchased.

Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.joelenemills.com or www.thevirtualstudio.ca (the “Site”).

PERSONAL INFORMATION I COLLECT

When you visit the Site, I automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, I collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. This automatically collected information is referred to as “Device Information.”

I collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

additionally, when you make a purchase or attempt to make a purchase through the Site, I collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information, email address, and phone number. I refer to this information as “Order Information.”

When I talk about “Personal Information” in this Privacy Policy, I am talking both about Device Information and Order Information.

HOW DO I USE YOUR PERSONAL INFORMATION?

I use the Order Information that is collected generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, I use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

I use the Device Information that we collect to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize my Site (for example, by generating analytics about how customers browse and interact with the Site, and to assess the success of marketing and advertising campaigns). INCLUDING ADVERTISING/RETARGETING

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, I may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

MINORS

The Site is not intended for individuals under the age of 18 years.

INTELLECTUAL PROPERTY RIGHTS

Limited License to You. This Site and all the materials available on the Site are the property of Joelene Mills, The Virtual Studio and/or affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal noncommercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

YOUR BUSINESS AND LICENCINGThis site is intended to help you start your new business on the right foot. It does not go into the legal aspects of starting a company, for jurisdiction reasons.

Please understand the importance of deciding where and how you plan to operate your business may require municipal, provincial (or state), and sometimes federal licensing and registration before you can open.

Although a business license is not required for all business types, registering your business with your city may be required.

For more information on what businesses are required to be licensed, and business tax information, visit your local municipality office or website.

It is assumed by Joelene Mills, The Members Suite, The Executive Suite, The Business Suite, The Virtual Studio, and all representatives that you have taken all legal requirements to operate your business within your district, lawfully.

CHANGES

I may update this privacy policy from time to time in order to reflect, for example, changes to practices or for other operational, legal or regulatory reasons.

THIS SITE IS CONTINUALLY UNDER DEVELOPMENT AND MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE.

You acknowledge and agree that no representation has been made by Joelene Mills, The Virtual Studio or its affiliates and relied upon as to the future income, expenses, sales volume or potential profitability that may be derived from the participation in any PROGRAM.

Returns, Cancellations, and Refunds Policy:

I do not offer returns, refunds or cancellations. Due to the nature of the programs and services, no refunds will be issued, no matter the point in the process.

This includes but is not limited to customers who request a refund because they change their minds, fail to cancel their trial or no longer wish to have access to the products.

CONTACT ME

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact me by mail using the details provided below:

1103 Berkley Dr. NW, Calgary, AB, T3K 1S6, Canada

Updated October 2021